Privacy Policy TrackConsole Software
The TrackConsole software, can be used by a website’s owner by adding a TrackConsole script to a specific website, it then records visitor interactions on the website enabling the website’s owner to receive various reports, including replays of users interactions and statistics based on such replays (the "software").

This Privacy Policy outlines the information collected by the software and how that information is used. In this Privacy Policy references to "we", "us" and "our" are to TrackConsole Ltd.

1.a. Collection of Information - What information we collect

The information collected by our software may include:
i. Characteristics of your computer such as: browser type, system language, OS version, time zone and screen resolution metrics.
ii. The web pages that you visit in a specific website and the URLs of the web pages that referred you to that website.
iii. Any mouse movements, mouse clicks and keystrokes on the visited website.
iv. Your IP address.
v. Session information stored in cookies that are used to ensure accurate data is extracted from our systems. These cookies do not include any personal data.

1.b. Collection of Information - What information we do NOT collect

i. We do NOT collect any information about websites which do not use the software.
ii. We do NOT collect any information about other programs that you are running on your computer.
iii. We do NOT assign a global unique identifier to you.
iv. We do NOT collect any passwords that you enter in a website.
v. We do NOT collect any information from https pages unless clearly stated different.

1.c. Collection of Information - What we do with your information

Any information we collect will be used in accordance with applicable laws for the following purposes:
i. To provide website owners with raw or aggregate reports regarding visitor interactions on their website, that may include for example: aggregate reports of clicking or mouse movement activity, aggregate reports of scrolling activity and recreation of visitor browsing sessions.
ii. TrackConsole may use the information to perform anonymous aggregated web surfing analysis and statistical reports.
iii. For auditing, research and analysis to operate and improve TrackConsole software and services.
iv. We may share information with third parties in limited circumstances, including, without limitation, when complying with legal requirements, preventing fraud or imminent harm, and ensuring the security of our network and services. We may further share certain pieces of aggregated, non-personal information, such as average page load time, or the number of pages processed by our system per day. Such information does not identify you individually.
v. When you send email or other communication to TrackConsole, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
Please do not send us any communication which contains confidential information. Since we are not able to evaluate whether such communication contains confidential information or not, we may retain or use such confidential information as aforesaid and such retention or use shall not be deemed as a breach of any of our obligations herein.
vi. When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.
Except as described herein, we do NOT:
i. Disclose your information.
ii. Share your information with third parties.

2. Information security

TrackConsole maintains a strict "no-spam" policy. Your e-mail address will not be sold, rented or otherwise delivered to any third party unless it is so required with respect to the Service as described below.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to a limited number of TrackConsole employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
When we receive formal written complaints posted using our contact form, it is TrackConsole's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between TrackConsole and an individual.

3. Policy Modifications

We may change this Privacy Policy from time to time. If and/or when TrackConsole makes changes to this Privacy Policy, the updated version will be posted on this page. We encourage you to visit this page periodically. We last modified this policy on February 23, 2009.

4. Contacting us about Privacy

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or your dealings with this website, please contact us by using our contact form.


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